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Unified Communications Administrator
Neal, Gerber & Eisenberg, LLP-Sole Office
140 Attorneys; 160 Staff
Reports to: IT Infrastructure Manager
LOCATION: 2 N LaSalle St. Suite 1700 Chicago, IL 60602
EDUCATION: A Bachelors Degree in a technical or related field or at least 3 years relevant work experience equivalency
EXPERIENCE: Minimum of 6 years of related IT experience
DESCRIPTION: Neal, Gerber & Eisenberg LLP is a mid-sized Chicago Loop law firm seeking a Unified Communications Administrator. The Unified Communications Administrator is responsible for day-to-day operation of the Firm’s email, instant messaging, telephonic, and other communication systems providing integration with on premise systems (Active Directory, Exchange, and Skype for Business), Azure Cloud Infrastructures, client and mobility solutions (Outlook, Blackberry, Android, iOS, ActiveSync) using the Microsoft Office 365 suite of collaboration products including but not limited to Exchange, Skype for Business, OneDrive, and CodeTwo). The Unified Communications Administrator is a member of the NGE IT department serving on the Systems team. The Unified Communications Administrator reports to the IT Infrastructure Manager. Duties and Responsibilities: • Manage day-to-day administration of Exchange mailboxes, Active Directory accounts, mail groups, SPAM filtering service, and faxing service • Proactive performance monitoring of Exchange and Skype for Business environments while planning for server system patching and upgrades for both the Primary and COLO locations • Supporting instant messaging and online meeting applications and functions, ideally through Skype for Business • Provide Tier 3 support in responding to escalations or outages impacting critical business functions • Understanding and experience managing ADFS, DirSync, LDAP, RADIUS and SAML authentication systems • Experience purchasing, installing, rekeying and maintaining SSL certificates
• Experience with enterprise telecommunications technologies and concepts including PBX, FAX servers, analog communication devices, dialers, ISDN, voice routing policies, etc. • Work with members of the Systems team to ensure proper network configuration for the communications servers • Experience developing and providing technical training sessions and associated resources • Work with software and hardware vendors to upgrade/replace messaging infrastructure technology • Make recommendations to IT Infrastructure Manager and Director of IT for procedure and technology changes that would improve existing communications technologies • Work on special projects as assigned by IT Infrastructure Manager and Director of IT • Requires being on-call to facilitate calls from IT staff and Firm employees outside normal working hours for critical support issues, system emergencies and disasters Qualifications: • Bachelor’s degree in a technical or related field, (or at least 3 years relevant work experience equivalency, required) • Minimum 6 years of related Information Technology experience required • 3-5 years of experience in administrating and implementing MS Windows networks, Microsoft Lync 2010/2013 or Skype for Business, Microsoft Exchange 2010/2013, Windows Server 2008/2012/2016, with anti-SPAM technology, Microsoft Active Directory, DHCP, DNS, TCP/IP and Group Policy • Experience with advanced email administration concepts including email routing, anti-SPAM, phishing mitigation, mailbox archiving, whitelisting/blacklisting, etc. • Knowledge of Email Domain Management (MX, SPF, PTR, and A records) • Experience with scripting technologies such as PowerShell is desirable • Demonstrated ability to work in a controlled environment with change requests • Demonstrated experience managing vendors, including negotiating and reviewing contracts • Willingness and ability to produce high-quality operational documentation • Ability to prioritize multiple projects effectively using basic project management methodologies • Ability to perform and participate in a team-oriented environment • Willingness to participate and take initiative with mentorship of peers • Ability to express ideas clearly in both oral and written communication • Ability to organize and prioritize multiple projects effectively • Support knowledge of various legacy Avaya telephony equipment is a plus
• Technical certifications MCP, MCSA, MCSE or ITILv3 are a plus. Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: • Position requires 35 hours per week, Mon-Fri (8am-5pm; variable), off-hours support participation requests when critical, plus emergency on-call • Ability to sit for long periods of time • Ability to bend, reach, twist and push while sitting or standing • Ability to lift 50 lbs. The statements contained in this position description are not all-inclusive. Additional duties may be assigned and requirements may vary from time to time.
Posted: October 25, 2018
Enterprise Applications Engineer
Vedder Price-Main Office
300 Attorneys; 500 Staff
Reports to: Senior Manager of Application Services
LOCATION: 222 N. La Salle Street
EDUCATION: A Bachelor’s degree in Computer Science, related field or appropriate work experience is required.
EXPERIENCE: Minimum Five (5) years of experience in a PC hardware/multi-user software applications support role is required. · Experience with enterprise class software installations and upgrades, training and technical documentation is desired. · Familiarity with iManage reporting and data import/export tools (from iManage or third-party) desired.
DESCRIPTION: As an Enterprise Applications Engineer, you will be responsible for research, development, implementation, and maintenance of global enterprise software solutions with an emphasis on the document management system. The Enterprise Applications Engineer will be a subject matter expert on key document production software such as iManage Cloud, Microsoft Office, Litera/Forte, Workshare, etc. The Enterprise Applications Engineer will find new and innovative solutions for existing challenges and current platforms. This includes, but is not limited to, these and other critical functions: · Leading project teams to research, evaluate, design, implement and support the firm’s document management system (iManage Cloud). · Liaising with leaders of other business units (e.g. Security, Data Governance, Records Management, etc.) to ensure that their needs are understood and met. · Establishes and maintains best practices for managing the iManage system including security, metadata management, workspace design, etc. for the cloud. · Utilizing his/her technical creativity to identify and implement additional enhancements and new software solutions across various enterprise applications. · Recommends firm standards on Microsoft Office settings and third-party products such as, but not limited to, document comparison tools, metadata tools, and firm templates. Duties & Responsibilities: · The successful Enterprise Applications Engineer must have knowledge and proficiency in a wide variety of software programs, including Microsoft Windows Enterprise, Microsoft Windows Server and Microsoft Office (Word, Excel PowerPoint and Outlook) with demonstrated knowledge of various document comparison and metadata tools, firm templates, Microsoft Office third party add-ins, etc. · The Enterprise Applications Engineer must also display strong analytical skills, attention to detail, and quality assurance processes, along with the ability to use independent judgment and discretion when making majority of decisions with regards to implementing Enterprise technology projects. · Advanced experience with Microsoft desktop operating systems including a working knowledge of the registry. · Promptly respond to escalated issues and calls regarding any of the above. Support enterprise digital strategy and organizational change management. Define, set up, and execute test cases to validate that the solution meets functional and non-functional requirements. Collaborates with internal IT and iManage resources to troubleshoot issues and performance optimization. Advises upper management on new features of enterprise applications, evaluates benefits of those features, and coordinates with internal trainers to introduce those features and related workflows to the firm.
Posted: October 22, 2018
Barack Ferrazzano Kirschbaum and Nagelberg-Main Office
120 Attorneys; 100 Staff
Reports to: Director of IT and Director of HR
LOCATION: 200 W. Madison, Chicago, IL
EDUCATION: College degree preferred
EXPERIENCE: 3-5 years (law firm preferred)
DESCRIPTION: The Trainer is responsible for overseeing the design, implementation and assessment of the firm’s training program. DUTIES AND RESPONSIBILITIES: Planning and Analysis 1. Collaborate with HR and/or IT on identifying the training and development needs of individuals and the organization. 2. Develop a firm training program that includes group classes, lunch and learns, and “lab time.” 3. Analyze available training resources and materials for content, suitability and cost. 4. Develop and maintain knowledge of firm’s systems, processes and procedures. Design and Development: 1. Develop and maintain training materials, multi-media visual aids and other educational materials; amending and revising as necessary. 2. Plan and design instructional strategies that meet the needs of the individual and the goals of the organization. 3. Monitor and adjust training methods and materials to accommodate diverse learning styles, abilities and experiences. 4. Engage learners through multiple delivery techniques as appropriate to the material, the learners and the situation. 5. Create and implement assessments that demonstrate learner knowledge acquisition to compare with learning objectives. 6. Apply current research and theory to the practice of instructional design. Administration and Management 1. Coordinate the logistics of each training class including scheduling courses and conference rooms, ensuring course materials and needed meals/ refreshments are supplied, communicating and marketing courses to appropriate employees. 2. Maintain training records for hourly employees.
3. Structure and facilitate ways for learners to assess, develop and apply their own learning. 4. Work with learners to identify their needs, strengths, goals and advise or refer them to appropriate program and levels of instructions. 5. Administer training surveys after training sessions and use the results to validate and/or modify training strategies. 6. Participate in new hire onboarding and training. 7. Engage in a variety of professional development activities to continually update and improve on knowledge, skills and attitudes pertaining to instructional design and technology. 8. Other duties as assigned.
Posted: October 19, 2018
Customer Computing Support
SmithAmundsen LLC-Main Office
115 Attorneys; 130 Staff
Reports to: Sr. IT Customer Support Manager
LOCATION: 150 N. Michigan Chicago, IL
EDUCATION: Bachelor's degrees or equivalent coursework Legal or professional services experience strongly preferred. ITIL Certification preferred
EXPERIENCE: MIn of 5 years in a customer service role within IT. Min intermediate knowledge of: Windows 7 and 10 Microsoft Office Suite 2007/10/13 DMS experience, preferably iManage Work and VoIP.
DESCRIPTION: The primary role of the IT Customer Computing Support Specialist is ensuring the highest level of service is provided to all our customer constituencies by providing appropriate support, education and administration of all SmithAmundsen customer computing and conference / collaboration technologies and functioning as a level II / III level resource for all internal customers as well as external clients as appropriate. An aptitude for working with a variety of applications, systems and hardware, to perform appropriate level support and troubleshooting, diagnosis and resolution of level II / III escalated incidents and manage the incident lifecycle of escalations to other specialty areas or service partners is required for this role, as is the ability to present information to groups, be it an educational setting, or informative. The following are the key responsibilities of the Customer Computing Support Specialist: Deskside Support and/or Education for all customer computing technology - Fction as an extension of the Support Desk, providing backup and 2nd and 3rd Level Support -Timely Setup of conference room technology for scheduled meetings, include audio, web based and video conferences - Perrm Moves / Adds / Changes, to include new personnel setups across all systems within the SmithAmundsenIT responsibility (AD, email, Interaction, etc) -Maintain accurate asset inventory of all equipment under the responsibility of SmithAmundsenIT, including the processing and imaging of new and returned computers -Identify , review emerging trends and act upon or report solutions or alternatives - Receive, identify and log all level II / III Incidents according to established guidelines-Incident and Problem Management responsibilities, including the effective root cause troubleshooting and identification of any incidents or problems assigned -Ensure the operational availability of all customer computing technology, to include computers, mobile devices, printers, Desktop Phones, A/V and Telecommunication Devices - Promote the effective and efficient use of firm provided technology services through all customer interactions - Working cross functionally to maintain an accurate, up-to-date IT Knowledge base - Perform as backup to Support Desk as required
Posted: August 21, 2018