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Technology Support Specialist

Vedder Price-Main Office

300 Attorneys; 300 Staff

Reports to:     Technology Support Manager

LOCATION:            222 N. La Salle Street

EDUCATION:        Requires a Bachelor’s degree (or equivalent work experience) in one of the following disciplines: Computer Science, Information Management, or related field in order to provide consultative and technical expertise to customers

EXPERIENCE:    3+ years’ overall technology support experience

DESCRIPTION:    The Technology Support Specialist provides technical support for all Vedder Price software and hardware to all firm employees and their clients. Duties & Responsibilities:· Primary responsibility is to provide phone, email and desk side technical support for all Vedder Price employees and/or clients · Log all calls in the TSC ticketing database and practice total contact ownership for each ticket created in the database, following department escalation procedures when an issue cannot be resolved within a reasonable time frame
· Prioritization of calls, tickets and managing workflow· Diagnose and resolve technical hardware, software and telephone issues.  Research unresolved issues using available information and escalation resources. · Perform any Subject Matter Expert duties that have been assigned by the Technology Support Manager, including working with vendors on issue resolution · Report potential trends to the TSC Manager · Maintain expert knowledge on all applications used at Vedder Price · Maintain knowledge of all Vedder Price platforms, changes and updates, including data communications, programming, database, desktop and network administration · Provide holiday support, weekend or evening TSC support coverage when needed  Qualifications & Required Experience:

SEND RESUMES/APPLY TO:        ggrunloh@vedderprice.com

Posted: January 14, 2019