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Systems Analyst

Neal, Gerber & Eisenberg LLP   - Sole

150+ Attorneys; 150+ Staff

Reports to:            Help Desk Manager

LOCATION:       2 N. LaSalle St.                    

EDUCATION:             High school diploma or equivalent required; Bachelor's degree in Computer Science or similar preferred.

EXPERIENCE:         •5 plus years experience providing technical support in a professional services firm environment required; law firm experience preferred •Must have or working towards all of the following certifications: Word Microsoft Office 2007 - 2016, Outlook •Microsoft Office 2007 - 2016, A+ certification and/or MCP (Windows 7-10) •Knowledge of basic networking technologies and basic MS Windows system administration •Excellent communication skills        

DESCRIPTION:          Neal, Gerber & Eisenberg LLP is a mid-sized Chicago Loop law firm seeking a Systems Analyst. Systems Analyst is responsible for first and second level tier support for all Firm's standard software and hardware. Provides effective evaluation of end-user needs. Good judgment and timeliness in response is imperative. System Analyst will spend at least 5 hours daily working on-the phone, log end-user calls, trouble-shoot end-user problems and provide detailed information and update assets management information in the Help Desk ticketing system. Specific Duties Include: •Log end-user calls to the Help Desk ticketing system together with the information about resolution of each case. •Provide technical support to end-users on all Firm's hardware and software. •Trouble-shoot end-user problems and provide detailed information; when necessary re-assign tickets to the higher level of support. •Update asset management information in the Help Desk ticketing system. •Under the direction of IT Leadership, install, support and maintain one (or several) of the hardware/software solutions. •Train and support users on specialized software products for use in various Firm service and practice groups. •Work with other IT Teams. •Work on special projects as assigned.    

SEND RESUMES/APPLY TO:         https://ngeapply.ngelaw.com/virecruitselfapply/ReDefault.aspx?FilterREID=5&FilterJobCategoryID=1&FilterJobID=13  

Posted: September 19, 2017 


DMS and Systems Administrator

McDonnell Boehnen Hulbert & Berghoff LLP  - Main

80 Attorneys; 65 Staff

Reports to:        Director of Information Technology

LOCATION:                   300 S Wacker Drive      

EDUCATION:           Bachelor’s degree in computer science or related field or experience.

EXPERIENCE:        A minimum of 3 years of direct experience in DMS implementation, engineering, and administration. • A minimum of 5 years of experience working in the Windows Server Environment. • A minimum of 5 years of SQL 2005/2008/2012 Server experience including SSIS. • Experience with a software deployment technology. • Must have experience with Active Directory and Group Policy maintenance • Must be willing to work with other members of the IS department as necessary to troubleshoot desktop-related issues. • Must be willing to work with users as necessary to troubleshoot desktop-related issues. • Keep up-to-date on patches and security fixes available for our workstation Operating Systems. • Experience with Office 2010 & 2013 • Experience with Windows 7, Windows 8 and Mac • Experience with Windows server 2008 and above. • Some Linux is a plus. Other Skills and Abilities: In addition to the above, the successful candidate will also possess the following skills: • A self-starter who desires to show ownership and commitment to the job • Excellent Team Player • Excellent organizational, analytical and problem solving skills • Excellent attention to detail • Excellent interpersonal communication skills • Exercises confidentiality and discretion.     

DESCRIPTION:           DMS and Systems Administrator Job Requirements: • Act as the subject matter expert on DMS applications, including planning, testing, configuration, debugging, integration and implementation. • Monitor all components of the DMS environment for performance and stability. • Define, analyze and execute diagnostic and update scripts to troubleshoot and/or address application or specific problems. • Develop and execute queries to mine information at the request of application administrator(s) or Firm Management. • Coordinate backup and recovery strategies for all DMS databases in accordance with Firm standards. • Control and monitor access to the databases through the design and implementation of database security measures. • Document and maintain all DMS applications, associated components and users, including analyzing updates & upgrades, and making recommendations for implementation. • Interface with Imanage and other vendors as appropriate to resolve problems. • Responsible for one or more SQL environments, database maintenance, and SQL backups. • Maintain Data Warehouse Accounting Databases and extend the Data Warehouse Architecture. ( Aderant or Elite) • Create automated processes that will import/export data to and from the SQL server environment using SSIS. • Responsible for all SQL backups. • Provide 24x7 support for DMS Applications issues on a rotating basis. Be able to respond to calls within ½ hour and access the system within 1 hour. • Minor SharePoint administration. • Responsible for the configuration of the Microsoft suite of products on the desktop • Responsible for all add-in products on the desktop including but not limited to PDF tools, Microsoft Word add-ins, and desktop fax tools. • Research new desktop products that may enhance the Firm’s ability to produce and store documents. • Responsible for desktop and laptop security. Test and performs the controlled deployment of Microsoft Security patches for desktops and laptops. • Analyzes technology requirements and develops functional specifications. Conducts comparative analysis and competitive bidding when necessary. • Develops and maintains technology policies, standards and procedures manual; develops and maintains related technology checklists. • Ensures compliance with all desktop software licensing agreements. Manages and safeguards software media and associated licenses. Tracks software versions. Maintains centralized software use log. • Develops annual desktop technology goals and detailed plans for goal accomplishment. • Respects confidentiality in discussing staff, volunteer and Firm matters; also maintains confidentiality of project, fiscal and personnel related information. • Maintains knowledge on current technology by reading technology periodicals, evaluating new technologies and attending trade-shows, technical seminars and training sessions. • Desktop Support. • Perform other duties as assigned. McDonnell Boehnen Hulbert & Berghoff LLP (“MBHB”) is an intellectual property law firm focusing on the intellectual property needs of technology-driven companies. The firm's clients range from Fortune 100 companies to entrepreneurial start-ups. MBHB is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of sex, race, color, religion, national origin, ancestry, age, disability, marital status, sexual orientation, veteran status, gender identity or expression, or any other protected group status under the law. MBHB is an Affirmative Action - Equal Opportunity Employer in accordance with regulations adopted by the Connecticut Commission on Human Rights and Opportunities.      

SEND RESUMES/APPLY TO:      talent@mbhb.com       You can visit our website at www.mbhb.com for more information about our firm.

Posted: September 18, 2017 


Help Desk Team Lead

SmithAmundsen LLC  - Main

140 Attorneys; 160 Staff

Reports to:             Director of Information Systems         

LOCATION:        150 N. Michigan Avenue, Chicago

EDUCATION         Bachelor's degree   

EXPERIENCE:           8+ years of progressive experience         

DESCRIPTION:    SUMMARY: The Help Desk Team Lead position has multiple levels of responsibility to the Technology Services Group. Display both technical and management skillset, to support as well as to oversee the help desk team. The assigned person will participate in maintaining and improving the timeliness and quality of technology support given to all customers. ESSENTIAL DUTIES AND RESPONSIBILITIES: “Essential functions” are primarily job duties that incumbents must be able to perform unassisted or with some reasonable accommodation made by the employer.1 • Provides phone and desk-side support from start to completion for all desktop and applications related issues including problem assessment/resolution. • Responsible for managing the ticketing system process from phone calls made to the Help Desk and central inbox to ensure all issues are captured in the Footprints ticketing system. • Promote the effective utilization of firm provided technology resources through desk-side/just-in-time/scheduled Educational or Consultative sessions. • Identify legal practice evolving needs and requirements through daily interaction with customers in both incident management interactions and consultative discussions. • Develop proactive relationships with attorneys, secretaries, and support staff in utilizing legal technology to promote the improved efficiency, effectiveness and competitive advantage of the firm’s legal services • Identify, review and act upon identified trends. • Interface with 3rd party vendors and consultants delivery services. • Maintain the operational availability of all technological resources, including, but not limited to: § Workstations (imaging process with laptops and desktops) § Printers (troubleshooting issues and work with support vendor) § Data Communication equipment (maintenance and report to our SWC engineer consultants) § Audio visual equipment (maintenance, troubleshoot and setup) § Cisco Phones (configure, troubleshoot and distribute) § WebEx and Life-size video Conferences (test and setup for meeting requests) • Perform all levels of technical resource to customers as well as function as an escalation resource for other members of the Technology Services Group. • Participate in research and/or testing of new applications and/or projects relating to firm wide implementations. • Participate as an active member of project teams as assigned • Obtain requirements and concerns from lawyers during technology rollouts and upgrades. • Maintain and adhere to departmental and office wide policies, procedures, standards and guidelines. • Execute the effective and timely delivery of technology services. • Interact professionally and effectively with all customer constituencies. • Keeps current with the latest trends in the legal technology industry through industry magazines, focus groups and/or industry associations. • Manage Help Desk tickets reporting, team calendar entries for work hours, PTO, and On-Call rotations. • Work alongside with IT consultants       

SEND RESUMES/APPLY TO:      HR@salawus.com  

August 30, 2017 


Systems Administrator - Mail and Linux

Chapman and Cutler LLP  - Main

150 Attorneys; 150 Staff

Reports to:           Chief Information Officer         

LOCATION:             111 West Monroe Street

EDUCATION          Bachelor's degree in Computer Science, Engineering, Mathematics or a related field preferred

EXPERIENCE:                 5+ years of experience in Solaris/Linux system administration

DESCRIPTION:            Chapman and Cutler LLP is seeking a Systems Administrator – Mail and Linux to join the Information Services team in our main office in Chicago. Responsibilities will include, but are not limited to the following: -Administration of Cent OS Linux environment -Monitoring and troubleshooting email delivery through Mimecast and Office 365 -Configuring software -Oversight of patch availability and deployment for software applications and OS -Monitoring and maintenance of file system, including troubleshooting alerts and monitoring overall system performance -Maintaining high availability of all production services -Assistance with employee onboarding and with departures Desired experience/qualifications include the following: -Bachelor's degree in Computer Science, Engineering, Mathematics or a related field preferred -5+ years of experience in Solaris/Linux system administration -Familiarity with Windows Server 2012 and Microsoft Hyper-V; experience with Palo Alto Firewalls and Cisco ASA also a plus -Proven success in managing server environments with strong high-availability requirements -Experience with basic shell scripting and scripting languages such as Perl and Python for automating tasks -Teamwork and customer service orientation -Ability to work quickly and competently in high-pressure situations -Excellent oral and written communication and organizational skills To apply, please submit a cover letter and resume. All applicants will be considered; however, the hiring decision will be based on qualifications for the position. Chapman and Cutler LLP is an Equal Opportunity Employer M/F/D/V/SO.

SEND RESUMES/APPLY TO:     https://apps.viglobal.com/chapmanselfapply/viRecruitSelfApply/ReDefault.aspx?FilterREID=5&FilterJobCategoryID=1&FilterJobID=127

Posted: August 24, 2017


Information Security Engineer

 Vedder Price - Main

200 Attorneys; 300 Staff

Reports to:       Manager of Network Operations    

LOCATION:         222 N. Lasalle St., Chicago, IL 60601    

EDUCATION             Bachelor’s degree, preferably in a computer-related field considered                     

EXPERIENCE:             5+ years experience in Information Security or related field · SANS Institute GCIA, GCFW or GCIH preferred; other SANS certifications · working knowledge of compliance frameworks, such as COBIT, ITIL, NIST or ISO 27001/2 · CISSP or GIAC certification preferred · Experience with Trend Micro, Palo Alto Networks, Splunk, Rapid7 Nexpose preferred · Experience in the legal market a plus · Effective communication skills, both written and oral. Strong interpersonal skills required to communicate with all other IS members, members of the firm (users of systems), and clients. Must have customer service attitude and ability to work well with other groups. · Superior understanding of the firm's goals and objectives, with demonstrated ability to apply technology in solving business problems · Strong organizational skills, capability to schedule and coordinate multiple activities in results-oriented environment. Initiative and ability to enforce policies and procedures through influence. · Must subscribe to being highly available and responsive to occasional after-hours issues, as the firm operates on a near 24x7 basis.

DESCRIPTION:          Design, implement, administer, troubleshoot, and support security infrastructure on Vedder Price’s network, including the following: · Multicontext firewalls and clustering · Intrusion detection and prevention · Vulnerability management · Centralized log management · Data Loss Prevention · Content Filtering · VMWare and Microsoft Windows systems · Non-Windows authentication controls, i.e., cloud-based identity management, Cisco, and Palo Alto Networks · Collaborate with other staff in Information Services to ensure that security standards are developed and enforced in the course of implementing or upgrading firm technology, educating others on security best practices. · Demonstrate awareness of security best practices across common technologies, advocating for additional controls as necessary to ensure optimal security. Examples of technologies to be addressed include the following: · Active Directory · Group Policy · Windows desktop systems and “locked down” desktop management · VMWare and Microsoft Windows Server systems · Non-Windows authentication controls, i.e., cloud-based identity management, Cisco, and Palo Alto Networks · Two-factor authentication · Network access control · Participate fully in all efforts to develop security policies and meet client or other compliance requirements. Lead efforts to document security standards and procedures, demonstrating best practices to auditors or reviewers. · Review business processes, recommend and implement supportable security changes, including any relevant tools to better secure those processes. · Evaluate, implement, and enforce security practices around mobile and remote solutions, including Citrix, VPN, and MDM. · Maintain and coordinate incident response planning, assisting in execution of the incident response plan as needed. · Investigate actual and suspected security breaches. · Ensure consistent policies are applied to any hosted or cloud-based services being utilized by the firm. · Conduct log review and reporting on security devices and identified Windows systems. · Generate evidence for compliance/audit. · Work with vendors as necessary to supplement our security capabilities and recommend their use when appropriate. · Provide backup assistance for other Network Operations team members as necessary. · Assistance with all projects and tasks related to the firm as directed by the Network Operations Manager

SEND RESUMES/APPLY TO:            Apply on our website or send resume to ggrunloh@vedderprice.com

Posted: August 17, 2017


Systems Engineer, Citrix

 Vedder Price - Main

200 Attorneys; 300 Staff

Reports to:         Manager of Desktop Operations           

LOCATION:         222 N. Lasalle St., Chicago, IL 60601    

EDUCATION     Bachelor’s degree, preferably in a computer-related field considered                               

EXPERIENCE:          • Five years’ minimum experience in desktop, networking and infrastructure technologies, including all aspects of designing, implementing and supporting systems at the engineering level • Three years’ minimum experience managing Citrix systems • Experience with the following technologies: Citrix XenApp, Citrix Netscaler, Citrix Storefront/Web interface, Citrix policy management, VMware vSphere, Active Directory, Group Policy, Windows registry, Mandatory Profiles, DNS, DHCP, DFS, EMET, Windows 7/Server 2008 R2/Server 2012 R2, Windows 10, Microsoft Office 2010/2013/2016 • Experience in the legal market a plus • Effective communication skills, both written and oral. Strong interpersonal skills required to communicate with all other IS members, members of the firm (users of systems), and clients. Must have customer service attitude and ability to work well with other groups. • Superior understanding of the firm’s goals and objectives, with demonstrated ability to apply technology in solving business problems • Strong organizational skills, capability to schedule and coordinate multiple activities in results-oriented environment. Initiative and ability to enforce policies and procedures through influence • Highly available and responsive to occasional after-hours issues, as the firm operates on a near 24/7 basis

DESCRIPTION:          Act as primary system owner for Citrix XenApp, Citrix Netscaler, and all related desktop virtualization and remote access technologies. • Participate in strategic planning around the appropriate use of a thin client technologies to deliver consistent, reliable performance and user experience in remote offices. Must be familiar with the use of Citrix products in both internal office environments and external remote access situations. • Demonstrate familiarity with a variety of a thin client service models, including published desktops, published applications, streamed applications, etc. • Demonstrate expertise in installing and configuring applications for optimal performance in XenApp server environments. • Demonstrate expertise in monitoring the Citrix environment and optimizing system performance understanding that the Citrix platform must provide equivalent performance and matching user experience to the “fat client” desktops in the firm. • Collaborate with Packaging and Desktop team to ensure consistent, reliable installation and upgrading of applications. • Collaborate with Packaging and Desktop team to manage user profiles, ensuring consistent, reliable delivery of critical user settings, including backup and roaming between different servers and desktop environments. • Gain complete understanding of overall desktop engineering and application delivery model, within traditional desktop environment (non-Citrix), of desktop applications to be most compatible with Citrix environment. • Participate in Disaster Recovery planning and testing. Optimize XenApp server creation and management to ensure quick recovery and flexibility in disaster scenarios. • Ensure stability and performance of Citrix Servers. Uses Solar Winds, Splunk and other monitoring systems to ensure system uptime and optimal performance. • Work closely with virtualization and storage teams to ensure optimal configuration of XenApp virtual servers. • Manage implementations of new servers, new OS releases and product updates. • Understand firm business requirements and define and promote optimal system configuration to meet business needs. Demonstrate ability to learn business processes and requirements of other departments as needed to optimize system features and enhance user efficiency. • As with all I.S. Engineering positions in the firm, the Systems Engineer – Citrix will possess the following skillset: ○ Expert-level proficiency with key technologies to be supported, including demonstrated willingness and ability to develop expertise in new technologies as needed ○ Demonstrated competence in detecting and eliminating technical issues in complex systems, utilizing monitoring and other analysis tools to ensure optimal system performance ○ Investment in understanding technologies outside of those directly supported by the Engineer, including demonstrated basic awareness of key functionality of systems that interact with or depend upon the systems directly managed by the Engineer ○ Ability to participate in assessing business purpose of managed systems and to recommend operational or efficiency-related improvements ○ Ability to act independently to meet goals and objectives identified by senior management, including the ability to assist in the creation of project plans and manage time effectively ○ High-level involvement in providing optimal performance and responsive support. Works to ensure optimal performance and reliability of systems while also providing mentoring and knowledge transfer to other Engineers and Technical Support Specialists. Acknowledges key role in responding to alerts and assisting Technical Support in analysis and resolution of issues ○ Accepts responsibility for understanding firm Information Security Standards and applying those standards to ensure security of managed systems

SEND RESUMES/APPLY TO:            Apply on our website or send resume to ggrunloh@vedderprice.com

Posted: August 17, 2017