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IT Trainer

Barack Ferrazzano Kirschbaum & Nagelberg-Main Office

115  Attorneys; 215Staff

Reports to:     IT Director

LOCATION:         Chicago loop

EDUCATION:      BA/BS in related field (Adult Education, Communication, Business, etc.) preferred.

EXPERIENCE:  3-5 years of experience in developing and delivering training solutions; law firm experience strongly preferred.

DESCRIPTION:  Summary: The Trainer is responsible for overseeing the design, implementation and assessment of the firm’s training program.
DUTIES AND RESPONSIBILITIES:   Planning and Analysis 1. Collaborate with HR and/or IT on identifying the training and development needs of individuals and the organization. 2. Develop a firm training program that includes group classes, lunch and learns, and “lab time.”  3. Analyze available training resources and materials for content, suitability and cost. 4. Develop and maintain knowledge of firm’s systems, processes and procedures.

Design and Development : 1. Develop and maintain training materials, multi-media visual aids and other educational materials; amending and revising as necessary. 2. Plan and design instructional strategies that meet the needs of the individual and the goals of the organization. 3. Monitor and adjust training methods and materials to accommodate diverse learning styles, abilities and experiences. 4. Engage learners through multiple delivery techniques as appropriate to the material, the learners and the situation. 5. Create and implement assessments that demonstrate learner knowledge acquisition to compare with learning objectives. 6. Apply current research and theory to the practice of instructional design.

Administration and Management 1. Coordinate the logistics of each training class including scheduling courses and conference rooms, ensuring course materials and needed meals/ refreshments are supplied, communicating and marketing courses to appropriate employees. 2. Maintain training records for hourly employees. 3. Structure and facilitate ways for learners to assess, develop and apply their own learning. 4. Work with learners to identify their needs, strengths, goals and advise or refer them to appropriate program and levels of instructions. 5. Administer training surveys after training sessions and use the results to validate and/or modify training strategies. 6. Participate in new hire onboarding and training. 7. Engage in a variety of professional development activities to continually update and improve on knowledge, skills and attitudes pertaining to instructional design and technology. 8. Other duties as assigned.

SEND RESUMES/APPLY TO:       Colleen.cheraitia@bfkn.com

Posted: March 8, 2019

Technical Support Specialist

Seyfarth Shaw-Main Office

400  Attorneys; 800 Staff

Reports to:     Technology Support Manager

LOCATION:           Chicago, IL

EDUCATION:        Bachelor degree preferred, or comparable experience

EXPERIENCE:    Minimum 3-5 years of general IT support experience in the legal environment : -Knowledge with Microsoft Windows 7/10 and Microsoft Office 2010/2016 within a professional services organization -Knowledge and support of various mobile devices and platforms -Knowledge of hardware (desktop/laptop) deployment methods using an image deployment tool (Altiris, SCCM, etc.) -High level of client service orientation a must -Ability to handle conflict and difficult situations within a technical and client service environment
Exceptional communication abilities to all levels of personnel -Ability to adapt to changing technology within a professional services organization -Ability to quickly diagnose, organize, and prioritize competing deadlines and properly setting service expectations with clients
Self-motivated and the ability to execute tasks and make decisions in a high-pressure environment -Proven leadership skills, characteristics, and track record of achieving client service results- Desired Skills/Qualifications: -Technical experience within the Legal industry, as well as support experience with a Document Management System DMS, CarpeDiem, document formatting tools, Citrix, as well as other legal applications -Understanding of growing IT security trends and the ability to adhere and convey IT Security policies to our customer base -Technical experience with hardware including but not limited to personal computers, laptops and printers.- Technical experience with mobile devices, mobile device set-ups, and MDM solutions -Certifications a plus (A+, Network +,MOS, ITIL Foundations, etc.)

DESCRIPTION:  The Technical Support Specialist provides Level 2 support in a Seyfarth office. This position provides concierge level of technical support service to our professionals and staff either desk side, phone, email, or remotely.  This position is responsible for analyzing and making decisions/judgements about technology challenges and problems. The position will assist with identifying technology, training, and customer service improvements. This position is responsible for building and maintaining positive and proactive service relationships within TSG and with Firm customers through project team membership, proactive incident and problem resolution, team work, and effective communication

Duties:  Provide world class concierge level of technical support desk side and remotely for hardware and software-Perform troubleshooting, research and documentation of incidents and problems -Use of incident management system to properly document and escalate issues as they are reported -Identify and report status of critical incidents and problems to IT leadership -Ensure escalations from the Service Desk are prioritized properly and status communicated to the client in a timely matter -Collaborate within the larger IT support team to ensure the highest level of customer support and resolution -Seek and identify opportunities to enhance the clients experience with the Firm’s technology- Setup and delivery of various hardware and audio visual requests within the conference meeting rooms
Ensure all office integrated conference rooms are kept in appropriate working order -Proactive learning of current and newly released applications -Keep up to date on emerging and competitive AV/VC technology -Participate in and contribute to workload and status review meetings -Manage IT hardware assets and accurately maintain inventory counts-Contribute to process and organizational development and improvements where necessary- Collaborate with IT leadership to identify and facilitate issue prioritization and decision making process -Facilitate and promote a team culture that encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the Firm -After hours availability to assist with client service delivery, system maintenance, and projects as needed<

SEND RESUMES/APPLY TO:       https://recruiting.seyfarth.com/viRecruitSelfApply/ReJobView.aspx?Tag=443ba075-5d75-42bf-bb86-740544de868d&amp;JobID=1005

Posted: March 8, 2019

Application Developer

Neal, Gerber & Eisenberg, LLP-Sole Office

140  Attorneys; 160 Staff

Reports to:     Application Development Manager

LOCATION:            2 N LaSalle St. Suite 1700 Chicago, IL 60602

EDUCATION:        Bachelors in a relevant IT discipline or equivalent work experience is desired

EXPERIENCE:    3+ years of development experience in implementing complete application/web solutions.

DESCRIPTION:   Neal, Gerber & Eisenberg LLP is a midsize Chicago law firm seeking an Application Developer. The Application Developer works as part of a team of experts in the support and administration the application systems at Neal, Gerber &Eisenberg. This role maintains responsibility for providing technical project support, and has specific administrative and technical responsibility over the technologies related to SharePoint, Enterprise Search and Web-based application systems. As this position maintains a number of important business systems, on call and after hours availability is necessary to perform this role.   Responsibilities: •Take part in the development of projects relating to SharePoint, Workflow, Enterprise Search, or other web based solutions, applications and related technologies
•Design, build, and maintain custom developed web applications. Ensure all systems are up to date and in optimum working order •Collaborate with Management, Systems, Applications, and Helpdesk teams on projects and efforts that require multiple pools of expertise or participation •Work on project as tech lead, BA, or other supporting capacity as assigned by Application Development Manager or Director of IT •Excel both as a team player and in independent activities •Manage 3rd party consultants, ensuring proper knowledge transfer, documentation, and project effort are completed in the appropriate manner •Manage vendor relationships and support process for multiple vendors, ensuring proper knowledge transfer •Provide excellent second/third level support on assigned portfolio of business applications is the first responsibility above all other duties •Document procedures, processes, and disaster recovery plans including documenting application diagrams, and administrative troubleshooting steps to assist the help desk team •Document, test and configure applications and associated integrations •Participate in or assist with the creation and execution of end user training •Work with both primary support and end users to resolve issues •Learn other firm owned application technologies for back up support to out of office team members •Maintain and support all technical aspects of SharePoint intranet and related web parts, plugins, web apps, Workflows and Forms •Maintain and support Enterprise Search. 

Qualifications: •3+ years development experience in implementing complete application/web solutions •Experience interfacing and managing SharePoint intranet solutions •Solid Knowledge of HTML, CSS, Java class scripts, XML, .net and demonstrate the ability to learn additional programming languages such as PowerShell and C# languages •Experience working with complex custom workflows/timer job/features/web parts development •Experience with Workflow and Web Forms construction •Professional experience in front-end web programming (UI/UX) •Intermediate level SQL capabilities and knowledge •Knowledge of network protocols and ability to troubleshoot connectivity issues •Project Management experience is highly desired •Experience with managing business critical and/or multiple enterprise application systems simultaneously •Bachelors in a relevant IT discipline or equivalent work experience is desired •Excellent oral and written communication skills with the ability to express ideas clearly to multiple audiences •Microsoft Certifications are highly desirable •Ability to plan and organize work of the subcontractors  •Ability to organize and prioritize multiple projects effectively  •Position requires 35 hours per week, variable (8:00 a.m. - 5:00 p.m., Monday - Friday), plus emergency on-call

Physical Demands and Work Environment:   The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Physical Demands:  •While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand and walk.  The employee must frequently lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. •The statements contained in this position description are not all-inclusive.  Additional duties may be assigned and requirements may vary from time to time.

SEND RESUMES/APPLY TO:       https://ngeapply.ngelaw.com/virecruitselfapply/ReApplicantEmail.aspx?Tag=240a4a3a-0a13-4538-839e-287b7792596a

Posted: February 9,, 2019

Technology Support Specialist

Vedder Price-Main Office

300 Attorneys; 300 Staff

Reports to:     Technology Support Manager

LOCATION:            222 N. La Salle Street

EDUCATION:        Requires a Bachelor’s degree (or equivalent work experience) in one of the following disciplines: Computer Science, Information Management, or related field in order to provide consultative and technical expertise to customers

EXPERIENCE:    3+ years’ overall technology support experience

DESCRIPTION:    The Technology Support Specialist provides technical support for all Vedder Price software and hardware to all firm employees and their clients. Duties & Responsibilities:· Primary responsibility is to provide phone, email and desk side technical support for all Vedder Price employees and/or clients · Log all calls in the TSC ticketing database and practice total contact ownership for each ticket created in the database, following department escalation procedures when an issue cannot be resolved within a reasonable time frame
· Prioritization of calls, tickets and managing workflow· Diagnose and resolve technical hardware, software and telephone issues.  Research unresolved issues using available information and escalation resources. · Perform any Subject Matter Expert duties that have been assigned by the Technology Support Manager, including working with vendors on issue resolution · Report potential trends to the TSC Manager · Maintain expert knowledge on all applications used at Vedder Price · Maintain knowledge of all Vedder Price platforms, changes and updates, including data communications, programming, database, desktop and network administration · Provide holiday support, weekend or evening TSC support coverage when needed  Qualifications & Required Experience:

SEND RESUMES/APPLY TO:        ggrunloh@vedderprice.com

Posted: January 14, 2019