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Technology Support Specialist

Vedder Price P.C. - Main Office

200  Attorneys; 300 Staff

Reports to: Technology Support Manager

LOCATION: 222 N. LaSalle St., Suite 2400, Chicago, Illinois 60601

EDUCATION: Requires a bachelor’s degree (or equivalent work experience) in one of the following disciplines: Computer Science, Information Management, or related field to provide consultative and technical expertise to customers

EXPERIENCE: 1-3+ years’ technology support experience helpful

DESCRIPTION: Vedder Price's Chicago office is looking for a Technology Support Specialist. The Technology Support Specialist provides technical support for all Vedder Price software and hardware to all firm employees and their clients. As the Technology Support Specialist your job duties will include but not limited to:

  • Primary responsibility is to provide phone, email and desk side technical support for all Vedder Price employees and/or clients
  • Log all calls in the TSC ticketing database and practice total contact ownership for each ticket created in the database, following department escalation procedures when an issue cannot be resolved within a reasonable time frame
  • Prioritization of calls, tickets and managing workflow
  • Diagnose and resolve technical hardware, software and telephone issues. Research unresolved issues using available information and escalation resources
  • Perform any Subject Matter Expert duties that have been assigned by the Technology Support Manager, including working with vendors on issue resolution
  • Report potential trends to the TSC Manager or Supervisor
  • Maintain pert knowledge on all applications used at Vedder Price
  • Maintain knowledge of all Vedder Price platforms, changes and updates, including data communications, programming, database, desktop and network administration
  • Provide holiday support, weekend or evening TSC support coverage when needed

Skills & Competencies:

  • Must be consistent in performance with minimal absence and unapproved leave
  • Ability to perform detailed troubleshooting of complex technical issues
  • Ability to grow into more senior roles within the Information Systems group
  • Strong interpersonal skills required to communicate with all other IS members, members of the Firm (users of systems), and clients, including the ability to listen and understand situations, problems and solutions. Must have a positive customer service attitude and ability to work well with other groups
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; and to deal with problems involving several concrete variables in standardized situations
  • Ability to critically think using logic and reasoning to identify the strengths and weaknesses of alternate solutions and problem solving
  • Effective communication skills, both written and oral
  • Capability to schedule and coordinate multiple activities in results-oriented environment
  • Strong organization skills and ability to prioritize by problem sensitivity and independently work on several complex projects at one time

Qualifications & Required Experience:

  • Requires a bachelor’s degree (or equivalent work experience) in one of the following disciplines: Computer Science, Information Management, or related field to provide consultative and technical expertise to customers
  • 1-3+ years’ technology support experience helpful

Computer Skills: To Perform this job successfully, an individual must be proficient in the following software:

  • Windows 10, Office 2016 or 365, Chrome/IE, Workshare Compare, iManage or DMS, Forte or a numbering template, General knowledge of Ticketing Databases, Remote Control Tools (Bomgar or SCCM), Citrix 

SEND RESUMES/APPLY TO: recruiting@vedderprice.com

Posted: May 2, 2019


Audio-Visual and Multimedia Specialist

Vedder Price P.C. - Main Office

200  Attorneys; 300 Staff

Reports to: Technology Support Manager

LOCATION: 222 N. LaSalle St., Suite 2400, Chicago, Illinois 60601

EDUCATION: Qualifications & Required Experience: • Current student or recent graduate (or equivalent work experience) in AV Multimedia or related field in order to provide consultative and technical expertise to customers.

EXPERIENCE: AV Multimedia or technology support experience preferred, but not necessary.

DESCRIPTION: As the Audio-Visual and Multimedia Specialist your job duties will include but not limited to:

  • Coordinate video conferences and multimedia needs with domestic and international offices.
  • Collaborate with others as necessary to support scheduling of video conferences.
  • Coordinate and setup laptop and projectors in the Chicago office as requested for meetings.
  • Inventory and maintain in proper working order audio-video equipment in all domestic and international offices.
  • Perform routine system level testing and operational checks to ensure the proper operation of video conference and audio visual equipment (e.g. projection systems, computers, audio- and videoconference equipment, Crestron equipment, microphones, video cameras, and audio systems).
  • Record and assist AV Multimedia engineer in producing videos for training, seminars and other communications for on-demand use.
  • Work with all Vedder Price departments to provide creative multimedia solutions for communications challenges, including using client collaboration tools like Webex.
  • Respond to A/V system issues, quality or performance problems, hardware and system failures by troubleshooting, diagnosing, tracking, controlling, and recovering to ensure resolution when issues occur. Report trends and outages to AV Engineer and Technology Support Manager.
  • Coordinate problem evaluation and troubleshooting efforts with other IS staff, including AV Multimedia Engineer, Network Engineers, Desktop Engineers, and Technical Support Specialists as needed.
  • Ensure room process/procedures are documented and provide a high level of customer service, consultation and training to all levels of end users on presentation technology equipment to ensure smooth operations of video conference equipment.
  • Escalate housekeeping and technical issues, outside of A/V and conferencing technology and applications, to appropriate department.

Skills & Competencies:

  • Must be consistent in performance with minimal absence and unapproved leave.
  • Ability to perform detailed troubleshooting of complex technical issues.
  • Ability to grow into more senior roles within the Information Systems group.
  • Strong interpersonal skills required to communicate with all other IS members, members of the Firm (users of systems), and clients, including the ability to listen and understand situations, problems and solutions.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; and to deal with problems involving several concrete variables in standardized situations.
  • Ability to critically think using logic and reasoning to identify the strengths and weaknesses of alternate solutions and problem solving.
  • Effective communication skills, both written and oral.
  • Capability to schedule and coordinate multiple activities in results oriented environment.
  • Strong organization skills and ability to prioritize by problem sensitivity and independently work on several complex projects at one time.
  • Must have a positive customer service attitude and ability to work well with other groups to understand and convince less-technical participants of the viability and desirability of multimedia solutions for more traditional situations and problems.
  • Position also requires the ability to work under pressure to meet strict deadlines.

Computer Skills:

  • To Perform this job successfully, an individual must be proficient in the following software: Desktop and laptop computers, projectors and screens, televisions, VCR, DVD players/recorders, hard-drive recorders, sound systems (integrated and portable speakers, cables, microphones, sound boards, mixers, amplifiers), stand-alone and integrated video-conferencing units (high speed internet connections, audio-video codec, speakers, video camera with pan-tilt-zoom, flat panel LCD screens, web cameras, projector screens). Preferred but not necessary, networking wiring closet (labeled ports for connecting from internet to maintained rooms), Crestron (Handheld screen to control equipment in rooms), lighting kits, backdrops and accessories, video cameras, signal switches, a variety of recording software/hardware and server technology, editing and animation software and future multimedia solutions as required.
  • Windows 10 and Office 2016.
  • Video editing and recording software, preferred, but not necessary. 

SEND RESUMES/APPLY TO: recruiting@vedderprice.com

Posted: May 2, 2019


Workflow Developer

Vedder Price P.C. - Main Office

200  Attorneys; 300 Staff

Reports to: Senior Applications Developer

LOCATION: 222 N. LaSalle St., Suite 2400, Chicago, Illinois 60601

EDUCATION: Bachelor or Associates Degree in Computer Information Systems and/or Accounting, Finance, Business Administration

EXPERIENCE: 2 years minimum experience developing and supporting complex workflows using tools such as Intapp OPEN, FLOW, INTEGRATE, K2, BizTalk, SSIS, etc.

DESCRIPTION: Vedder Price's Chicago office is looking for a Workflow Developer. The Workflow Developer will take a hands-on role in the development of workflows, databases, and other development artifacts within the organization. The Workflow Developer role is primarily responsible for the development and technical support of critical enterprise workflows to insure accurate system operation, process improvement, and integrity of data across core systems. This role will serve as a functional expert on the firm’s key enterprise workflows that leverage Intapp technologies such as Intapp OPEN, Experience, FLOW and INTEGRATE. They serve as a technical point of contact between the business unit and the Technology department. The role will design technical documentation of system updates, develop workflows, and make appropriate recommendations that will positively impact operational effectiveness. A successful candidate must be a team player with the ability to effectively participate in projects, demonstrate excellent communication skills and possess the ability to manage a multitude of assignments independently. As the Workflow Developer your job duties will include but not limited to:

• Assist the lead SME of the Intapp suite in driving the strategic technical architecture, software methodologies and processes, technical project management, implementation planning and software maintenance for critical enterprise systems requiring Workflow development and workflow expertise (Intapp OPEN, Experience, FLOW workflow and INTEGRATE).
• Act as a SME for workflow-oriented business processes (new business intake, conflicts, etc.) and suggest related improvements.
• Effectively translate business needs, both stated and implied, into workable solutions at all stages of the project process, from envisioning to end product delivery.
• Ensure continuing operational quality by documenting bug fixes and enhancements.
• Working closely with the firm’s Technical Support team and the lead SME of the Intapp suite, provide escalated technical and Workflow support to users of firm Workflows.
• Analyze discrepancies in system performance and makes recommendations for updates.
• Assist in developing and maintaining standards and best practices for Workflow developers, including but not limited to build, source control, source code, and testing guidelines.
• Rationalize and simplify existing code base.
• Participate on project teams for implementing new systems and enhancing or upgrading existing systems.
• Identify and recommend production customizations and enhancements.
• Other duties assigned.

Skills & Competencies:

• Software development experience (legal industry preferred).
• Hands-on development experience with Intapp OPEN, INTEGRATE, FLOW and EXPERIENCE highly desirable.
• In-depth knowledge of risk management workflow solutions for new business intake and conflicts preferred.
• Ability to understand high level requirements and translate them into technical solutions.
• Produce high quality, modular, reusable code that incorporates current best practices.
• Development experience related to core financial software Workflows, such as: Elite, Chrome River, and DTE/Intapp Time desirable.
• Experience with business and technical requirements analysis, business process modeling/mapping, methodology development, and data mapping.
• Strong communication skills, including presentation skills and ability to tailor communications for the intended audience.
• Strong time management skills with proven ability to multi-task and maintain professional demeanor under pressure.
• Demonstrated ability to stay current with industry best practices, existing and emerging technology platforms, and trends related to architecture and Workflow development.

Qualifications & Required Experience:

• Bachelor or Associates Degree in Computer Information Systems and/or Accounting, Finance, Business Administration.
• 2 years minimum experience developing and supporting complex workflows using tools such as Intapp OPEN, FLOW, INTEGRATE, K2, BizTalk, SSIS, etc.
• Ability to function at a high level in a fast-paced environment where requirements and projects may change quickly.

Computer Skills: To Perform this job successfully, an individual must be proficient in the following software:

• Strong working knowledge of Microsoft Office Suite, including Word, Excel and Outlook.
• Knowledge of structured query language (SQL specifically).
• Demonstrated working knowledge of workflow solutions such as K2, BizTalk, SSIS, etc. a plus.
• Familiar with development technologies such as C#, VB.NET, ASP.NET, MVC, LINQ, etc.
• Understanding of Object-Oriented design patterns and Service Oriented Architecture (SOA), including technologies such as SOAP, WSDL, WCF and Web Services.
• Experience developing complex reports using tools such as SSRS, Power BI, Cognos, etc.

SEND RESUMES/APPLY TO: recruiting@vedderprice.com

Posted: April 9, 2019


IT Technical Trainer

Hall Prangle & Schoonveld- Main Office

40  Attorneys; 40 Staff

Reports to:     IT Director

LOCATION:           Chicago, IL

EDUCATION:        N/A

EXPERIENCE:    Minimum Acceptable Qualifications: Minimum of 3 years of technology training experience preferred. Technical trainer must be knowledgeable in their field of expertise and possess solid technical aptitude.  Excellent communication skills are necessary to explain complex subjects in a clear and interesting manner. 

DESCRIPTION:  Role: • Work under the supervision of the Director of Information Technology to educate staff in the appropriate usage of firm technology.  You will develop technical programs and help others develop technical skills needed to complete their role and responsibilities.  Provide employees with first level technical support.  May be called on to provide remote support on weekends on an as-needed basis.  

Duties: • Develop technical training programs according to the firm’s requirements. • Produce training schedules and classroom agenda. • Determine and develop course content. • Prepare training materials (presentations, worksheets etc.). • Execute training sessions, workshops, etc. in group or individual settings. • Perform adhoc deskside training as needed. • Track and report course / class completion. • Review and modify course / class material to align with class participants. • Determine overall effectiveness of programs and make improvements . • Troubleshoot basic issues that come up with laptops, desktops, printers and other hardware. • Assist users with cell phones and tablets. • Install and configure software as needed. • Set up audio/visual equipment in conference rooms or at court when needed. • Assist in implementation of technology-related initiatives. • Other duties or projects as needed.
Qualifications:  • Minimum Acceptable Qualifications: Minimum of 3 years of technology training experience preferred. Technical trainer must be knowledgeable in their field of expertise and possess solid technical aptitude.  Excellent communication skills are necessary to explain complex subjects in a clear and interesting manner.   Hall Prangle & Schoonveld, LLC is an Equal Opportunity and Affirmative Action employer. Candidates must submit a resume and include salary requirements to khull@hpslaw.com to be considered.

SEND RESUMES/APPLY TO:      KHull@hpslaw.com

Posted: March 27, 2019


Software Deployment Engineer

Seyfarth Shaw-Main Office

400  Attorneys; 400 Staff

Reports to:     Application support Manager

LOCATION:           Chicago, IL

EDUCATION:        N/A

EXPERIENCE:    Minimum 3 years of work experience in a legal environment.  2-4 Years application packaging/imaging experience in a medium to large scale environment. Minimum of 3 years working with SCCM. Minimum of 2 years working with Unidesk/Citrix, Liquidware, or other application layering tech . Strong team player. Must be able to face clients and communicate with them when necessary. Exceptional time management skills. Enthusiasm and self-motivation with a strong work ethic. Accurate and comprehensive documentation skills. Ability to multi-task and work under deadlines. Desired Qualifications InstallShield, InstallAnywhere, etc. Scripting Desktop performance monitoring skillsets Liquidware Profile Unity & Flexapp Group Policy & Active Directory Citrix technologies
Client Service focus Remote Desktop Services a plus VDI a plus.

DESCRIPTION:  Recommends, tests and stages preventative maintenance, modifications and enhancements to applications and operating systems. Supports problem and change requirements as they relate to application or image building. Application packaging of client applications using various forms of scripting and InstallShield, etc. Maintains the Firm’s software and image delivery systems

SEND RESUMES/APPLY TO:      https://www.seyfarth.com/staff

Posted: March 27, 2019 (renewed May 22)


User Experience Designer

Seyfarth Shaw-Main Office

400  Attorneys; 400 Staff

Reports to:     Application Development Manager

LOCATION:           Chicago, IL

EDUCATION:        Four years of college coursework in User Interface Design, User Experience, Graphic Design, Visual Communication Design, Human Computer Interaction, or related fields of study; OR an equivalent combination of experience and training in related UI/UX design required.

EXPERIENCE:    3+years of experience of professional experience in UI/UX Design- 3+ years of experience with Adobe CC, Sketch and other industry standard wireframing tools-Expert level ability in responsive design and cross-browser and cross-platform design issues (IE, Firefox, Safari, Chrome etc.) -Expert level ability to write HTML 5 -Expert level ability to write CSS 3 -Working knowledge of JavaScript -Working knowledge of iOS App UI/UX Designs -Expert level in templating and theming -Ability to manage own work for multiple cross functional teams -Analyze project requirements and translate into UI/UX design tasks -Proven experience with application implementation and integration of UI/UX elements -Knowledge of Agile Development Process (e.g. SCRUM)Physical Requirements Position involves extended computer and telephone work, desk visits to users on all floors, moving equipment and boxes of up to 25 pounds each.

DESCRIPTION:  Apply user-centered design (UCD) processes to identify user needs and create compelling solutions -Create wireframes, site maps, schematics, user workflows, icons, mockups, and working prototypes to document the intended user experience
Self-starter and a strong desire for team collaboration Demonstrate compelling storytelling skills as well as a command of design thinking principles and best practices Knowledge in prototyping tools preferred Knowledge and experience in Mobile UI/UX design
Provides status updates and communicates regularly with Application Development Manager Great eye for design and ability to adapt/reuse exiting styles when no comps exist -Develops and maintains modifications and enhancements to UI/UX Design Guidelines
Keeps abreast of new UI/UX developments in areas of concentration to maintain skill levels -Through testing, ensures that all design UI/UX code meets specifications and is easily maintainable and well documented. -Commitment to providing excellent customer service
Excellent organizational abilities, oral communications and interpersonal skills -Effectively manage client expectations -Design and deliver quality applications -Effectively identify and resolve project issues -Contribute to the development, communication and enforcement of UI/UX coding standards and best practices. -Ability to work autonomously against aggressive deadline

SEND RESUMES/APPLY TO:       https://www.seyfarth.com/staff

Posted: March 27, 2019 (renewed May 22)


Audio-Visual Multimedia Engineer

Vedder Price-Main Office

200  Attorneys; 600 Staff

Reports to:     Technology Support Manager

LOCATION:         222 North LaSalle, Chicago, Il 60601

EDUCATION:      Bachelor’s degree or equivalent work history

EXPERIENCE:  Minimum 5 years work experience with video conference support, desktop area support and or large meeting troubleshooting experience.

DESCRIPTION:   Vedder Price's Chicago office is looking for an Audio-Visual and Multimedia Engineer.  This candidate will design, support and maintain the multimedia technology for the firm.  Assist with technology strategy design, including supporting audio and video conferences, presentations, and meeting recording.  Provide unique solutions based on client requirements.  Support, promote and maintain multimedia solutions to address client, firm and other departmental needs (Training, Recruiting, Business Development, etc.).

As the Audio-Visual and Multimedia Engineer your job duties will include but not limited to: Provide end user support in conference rooms both large and small, including for Webex, Zoom, Pexip and audio bridging-Provide executive-level support for large and small meetings, including setup, testing, meeting execution, troubleshooting and post-meeting follow up -Execute weekly health checks for conference room maintenance -Troubleshoot complex video conferencing and audio-conferencing issues, and coordinate repairs with onsite vendors-Provide remote support for remote office conference rooms and troubleshooting with end users and local support staff -Work with Operations and other Technology team members to design, implement and update conference rooms in Vedder Price offices, including managing the vendor process for quoting, design and implementation -Support testing and implementation of new technologies, including collaboration technologies, headsets and video conferencing equipment -Provide end user training on conference rooms, Webex and other collaboration technologies as necessary -Support for live onsite events or via remote offices -Facilitate trouble tickets and issues using Vedder Price standard tools -Learn through implementations, translate findings into best practices, and document for establishing group level policies and standards -Offer confident and consultative influence with all levels of the organization (C-level executives, management, individual contributors, vendors, etc.) -Record, edit and produce voiceover elements for Vedder Price training, phone systems and promotional and marketing events - Prepare training documentation and operation and maintenance manuals.  

Skills & CompetenciesSolid proficiency with audio and video conferencing protocols including: SIP, H.323, cloud video delivery, Cisco Meeting Server, Telepresence Management Suite and the Cisco Unified Communications Suite -Solid proficiency with audio and video conference capabilities including: Cisco, Polycom, Crestron and Webex -Demonstrated ability to be adaptable in a changing environment with shifting priorities which focus on delivering outstanding service -Ability to perform detailed troubleshooting of complex video conferencing equipment and technical issues -Effective communication skills, both written and oral -Capability to schedule and coordinate multiple activities in results-oriented environment -Strong organization skills and ability to prioritize by problem sensitivity and independently work on several complex projects simultaneously -Must have a positive customer service attitude and ability to work well with other groups to understand and convince less-technical participants of the viability and desirability of multimedia solutions for more traditional situations and problems -Must be consistent in performance with minimal absence and unapproved leave

SEND RESUMES/APPLY TO:     recruiting@vedderprice.com

Posted: March 22, 2019