Arnstein & Lehr LLP - Main Office
90 Attorneys; 85 Staff
Reports to the Director of Information Technology
LOCATION: 161 N. Clark Street, Ste. 4200, Chicago, IL 60601
EDUCATION: Bachelor’s degree in computer science, certification studies through course work or the equivalent work experience desired.
EXPERIENCE: At least three years of related experience, including six months of systems architecture and engineering design. Strong analytical and problem solving skills, excellent oral and written communication skills both technical and business related, and excellent customer service and negotiation skills. Interpersonal skills necessary in order to maintain effective relationships with partners, attorneys, clients and staff in person, by e-mail and telephone.
DESCRIPTION: Arnstein & Lehr LLP is seeking Level 2 Helpdesk Support for their Chicago office. The Level 2 Helpdesk Technician will possess Exchange and other engineering skills. Responsibilities of the position include: responding to Help Desk escalated calls, supporting all handheld devices – iPhone, iPad, Android, etc. – setting up video conferencing meetings. Also monitoring the Exchange environment, supporting the migration from Exchange 2003 to Exchange 2010, building servers (we’re a Microsoft V-Sphere shop) and working with the user community to cull and otherwise manage mailbox sizes. Other engineering duties will vary depending on any requirements that may arise.
Work requires more than forty hours per week to perform the essential duties of the position. Occasional travel may be required. Carry a cellular phone to be reached on a 24/7 basis. While calls outside of regular business hours are infrequent, response to such calls is expected unless advance notice of unavailability has been provided to the Director of Information Technology.
SEND RESUMES TO: Qualified candidates should send their resume to Jena Neisler, Manager of Human Resources via email at firstname.lastname@example.org or via fax at 312.876.7327.
Posted: June 26, 2017